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Streamlined Features for Small Businesses
At the recent SMZ 2025 event, Zoho Bigin announced a range of upgrades aimed specifically at small business owners, integrating essential tools that promise to save time and resources. One of the major highlights was the introduction of Booking Pages, an appointment management tool directly embedded within Bigin. Guru Raja Subbaiah Pillai Jawahar from Zoho explained that this feature eliminates the need for third-party tools, simplifying the scheduling process by allowing businesses to manage customer appointments right within their existing CRM system.
Integration That Simplifies Accounting
Small business owners frequently face challenges with accounting and cash flow management. Zoho tackled this issue by enhancing its integration with popular platforms like QuickBooks and Shopify. Now, bringing customer records into Bigin reveals vital invoice and payment information seamlessly, reducing accounting errors and speeding up payment collection. This integration aims to bridge the gap between customer relationship management and accounting, promoting operational efficiency.
Privacy-Centric AI Solutions
In an age where data privacy is a growing concern, Zoho has adopted on-device AI for mobile applications as part of their new features. This means that sensitive customer data is processed on the device rather than being sent to the cloud, thereby enhancing privacy and security. Guru highlighted that this development is beneficial for businesses located in rural areas with inconsistent internet connectivity, thus enabling uninterrupted access to vital tools and resources.
Prebuilt AI Agents for Enhanced Customer Engagement
Another exciting feature of the update is the introduction of prebuilt AI agents designed to assist small businesses. These agents, including the Reply Assistant, Cross Sell Genie, and Churn Analyzer, promise to streamline customer interactions and bolster engagement. They enable businesses to respond faster, identify upsell opportunities, and proactively address customer retention.
Why These Updates Matter
The updates from Zoho Bigin not only provide practical tools for small business owners but also reflect a significant shift towards integrating advanced technology with user-friendly features. By addressing core challenges—whether it's managing schedules, accounting, or privacy concerns—these updates empower business owners to focus on what truly matters: growing their businesses. For those eager to learn how to invest smarter amid these technological advancements, explore our free resources—tailored for every entrepreneur seeking support.
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